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Shift Leader

Which Wich Fremaux Town Center
Job Description
Job Description
  Company Profile: Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag.

Which Wich Fremaux Town Center
664 Town Center Parkway
Slidell, LA 70458 

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Position Objective: 
The objective of a Which Wich Line Staff/ Shift Leader is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.

Job Responsibilities: 
Guest Service 
Demonstrate Superior Service by providing "Service with Vibe".
Demonstrate the 10 Points of Superior Service:
1. Commitment to our Guests
2. Be the ambassador of the "Vibe" and the Brand - Lead by example
3. Respect and courtesy
4. Presenting a clean and polished image through our attire
5. Ambassador of Standards
6. Professionalism
7. Efficiency
8. No problem is too small - Never say No
9. Handle Guest complaints professionally
10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team 
It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:
Honesty and Reliability
o Always be truthful and honest with fellow Team Members, Management and Guests
o Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
o Always follow company policies and procedures
o Work until a task is completed. Leave no job unfinished, regardless of the task.
o Work at a fast pace to ensure that guest demands are met
o Work smart to be able to effectively juggle multiple tasks
Friendly and Enthusiastic
o Interact with the Guests and maintain an upbeat attitude at all times
o Communicate with guests and co-workers in a friendly, outgoing fashion
Service Minded
o Work or perform services for others in a friendly, accommodating, and attentive manner
o Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
o Go above and beyond to make each Guest's visit enjoyable
Enthusiastically pitch in to help fellow team members better serve guests
o Treat all team members with courtesy and respect
o Seek opportunities to make for a more efficient, safe or friendly work environment

 • Minimum Age: 18 years
• High School diploma or equivalent. College degree preferred
• Preferred to have food service experience
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, communicate and understand English as it relates to the job and safety regulations
• Must be able to follow directions
Working Conditions
Able to work nights, weekends, and holidays

Able to use touch-sensitive POS System
Ability to open/close store without manager present 
All Positions
Greet guests with a warm welcome and a smile as they arrive
Have menu knowledge of all wiches
Explain the Which Wich ordering system
Assist guests with Wich selection
Clean and wipe tables and trays
Keep beverage stations stocked
Refill beverage machine with ice
Sweep dining room as needed
Maintain dining room cleanliness, including trashcans
Organize and maintain cleaning supplies and chemicals
Restock paper towels, drink lids, straws, etc. in dining area
Complete opening and closing procedures
Perform any other duties as required
This position requires the ability to perform the basic functions of the job
  Must be able to take direction and delegate responsibilities
• Must be able to work shifts up to 8hrs a day
• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
• Standing, bending and walking for extended periods of time on hard surface
• Must be able to bend and stoop to lift and move boxes, sweep and mop
• Must be able to lift over head up to 15lbs
• Lifting up 15 lbs frequently, 25lbs occasionally

P1,P2, P3 & P4 
Prep/Re-stock/Clean Up
Complete opening and closing procedures
Prep, clean and cut vegetables for station
Stock back-up dressings
Prep all protein pars according to the Recipe Manual.
Weigh, pan, and date label all products
Maintain product standards
Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
Restock station supplies as needed, including reach-in.
Assist in receiving, verifying, and rotating product deliveries (FIFO)
Use recipes and production tools
Assist team members as needed
On the Line

Properly operate and maintain all equipment in assigned work area according to company specifications
Stock sandwich station with all condiments, bread and cheeses
Use sandwich bag
Make all sandwiches fresh to order

Safely prepare and serve all food according to proper food safety standards
Assemble order using proper portion control
Prepare sandwiches and salads according to recipe and guest's specifications
Complete order to spec
Ensure order is correct and sides/accompaniments are included
Call out sandwich order by using the guest name
Bid guest a fond farewell
Assist team members as needed
Safety and Sanitation

Maintain a clean and sanitized area.
Clean as you go
Wash, rinse, and sanitize all dishes to sanitation standard
Air-dry pots, pans, and utensils and return to proper storage location
Frequently check sanitizing PPM throughout shift, and change when out-of-standard
Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.
Daily clean and organize walk-in cooler.
Daily clean and sanitize all trash barrels.
Assist team members as needed
Perform any other duties as required
Contact Information
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